The Colobbo phone app is called Colobbo on the App Store and Google Play. Use search, the chips and Filters to find a job, tap it to open it, and add photos with Take photo or Gallery. If you lose signal, your inspection answers are saved on your phone and sent later.
How do I get the app?
iPhone: Colobbo on the App Store
Android: Colobbo on Google Play
How do I sign in?
Open the app, enter your Work email and tap Continue. The rest is finished in your phone's browser. Full steps are in How to sign in, set or reset your Colobbo password.
How do I switch company or project?
Tap the Colobbo logo, or the company and project name, at the top left. A drawer titled Workspace opens, listing each company with its projects. Tap a project to switch to it. At the bottom of the drawer you will see the app version, for example "App: v1.2.3". Keep it handy if you ever need to contact support.
On screen: a panel slides in from the left. It lists your companies, with the projects under each one, and the version number sits at the bottom.
How do I find a job?
Open the work order list from the bottom bar. The tab names come from your company, so they can differ between people. If you are not an administrator, the list usually opens already filtered to jobs assigned to you.
Search: tap the search icon and type in the Search box.
Chips: the row of chips under the toolbar lets you pick Assigned To, Work Order Type and Work Order Status.
Filters: tap the filter icon to open Filters. Choose to match AND or OR, add a condition, then tap Apply filters. Clear all starts again.
Views: the scrollable tabs across the top are saved views. All Views lets you search them by name or owner.
If nothing matches, the list says "No work orders found." Check the filters, or see Why can't I see my work orders?.
Search, filters, chips and views need a phone signal and are switched off when you are offline.
How do I open a work order?
Tap a job card. The title shows the work order code and the asset, and you can copy the code. Across the top you will see tabs such as Info, Checklist, Inspections, Document, Notes and SOR. Which ones appear depends on the type of work order and your role.
The SOR button at the top right opens the schedule of rates. It needs a signal and the phone screen is for viewing.
How do I add photos?
In a checklist question that asks for a photo, tap the camera icon.
A sheet called Choose Photo Type appears. Tap Take photo to use the camera, or Gallery to pick from your phone. You can pick up to 10 photos from the gallery at once.
If asked for Camera Permission, tap Open Settings and allow the camera for Colobbo.
Photos are compressed to save data, and a photo taken in the app is also saved to your phone's gallery. Photos upload in the background. If one fails, Colobbo tries again up to 3 times. If it still fails, a red alert icon appears on that section: tap it to upload again.
On the work order's media sheet you will also see Take Photo, Photo Gallery and Add Files. Files can be up to 250 MB each, and attaching them needs a connection ("You need to be online to attach files").
When you finish a template inspection, tap Complete Inspection.
What works when I have no signal?
The app shows an Offline banner, then Back Online when your signal returns.
Inspection answers are saved on your phone when you are offline or the connection is poor, and sent later.
Photo uploads pause. A bar reads "Upload Paused - No Internet Connection" with how many images are waiting. Tap it to see the Media Files list.
Needs a connection: attaching files, the SOR tab, search, filters, views and claims.
How do I get help?
Tap More, then under HELP tap Support to chat with us. The chat knows who you are, so just describe the problem.
What do I send if the app crashes?
There is no crash report screen to fill in, but Colobbo is told automatically. Please also send support:
What you tapped just before it crashed
The work order code
The app version, from the Workspace drawer
Your phone model and its operating system version
A screenshot, if you have one
FAQ
Will my work be lost if I lose signal?
Inspection answers are saved on your phone and sent later, and photos wait to upload. Attaching files, the SOR tab, search and claims need a connection.
Why can't I see the job I'm looking for?
Check your filters and your project. See Why can't I see my work orders?.
Is there a Sync now button?
No. Things send by themselves when you are back online.
Where do I find my app version?
Tap the Colobbo logo at the top left to open Workspace. It is at the bottom.