To sign in to Colobbo, go to your company's Colobbo web address, type your work email, press Continue and enter your password. If you haven't set a password on the new sign-in yet, or you've forgotten it, Colobbo emails you a link to choose one.
How do I sign in on the web?
Go to your company's Colobbo web address, for example decon.colobbo.com. The page says "Sign in to <Your Company>".
Type your Work email and press Continue.
On Colobbo's secure sign-in page, enter your password. If your company offers other sign-in options, they appear on this page too.
Some companies sign in with their own work account (single sign-on). If yours does, pressing Continue takes you to your company's login instead.
I'm new to the new Colobbo sign-in. How do I set my password?
Colobbo moved to a new sign-in, and old passwords could not be carried over. Everyone sets a new password once.
Go to your company's Colobbo web address. The page says "First time on the new Colobbo sign-in? We'll email you a link to set your password."
Enter your work email and press Continue.
If you haven't set a password yet, you'll see "Check your email". Open the email and choose your password.
No email? Check your junk or spam folder, and make sure you used the email your company registered for you. That screen also has a "Sign in another way" link.
What if I've forgotten my password?
Go to the sign-in page, type your work email and press Continue.
On the password screen, use the forgotten-password option to get a reset email.
Open the email and choose a new password.
How do I change my password while I'm signed in?
Open your profile from the side menu (My Profile).
On the Password card ("Set a password, or change the one you have. We'll email you a link to choose it."), press Email me a link.
You'll see "Check your email. We've sent a link to âŚ". Open the email to choose your new password.
What do the messages on the sign-in page mean?
"You're not set up in this company yet" or "You're not a member of this company": your company administrator needs to add you. Ask them, or contact Colobbo support.
"Your access to this company has been switched off": contact your company administrator.
"That sign-in expired": start again.
"We can't find that company": check the web address.
How do I sign in on the phone app?
In the latest version of the Colobbo phone app, you sign in the same way as on the web: enter your Work email, press Continue and finish signing in in your phone's browser. Next time the app remembers your email and says "Welcome back".
Still see Email and Password boxes? Update the app from the App Store or Google Play. Until then, use the "Forgot Password ?" link on that screen. That link opens Colobbo's password reset page.
What do the app's messages mean?
"This account doesn't have access to Colobbo yet. Ask your company's Colobbo admin to add you."
"Your company isn't using the new sign-in yet. Ask your company's Colobbo admin."
"Can't reach Colobbo. Check your connection and try again."
FAQ
Why do I need to set a new password?
Colobbo moved to a new sign-in, and old passwords could not be carried over.
I didn't get the email. What now?
Check your junk or spam folder, and make sure you used the email your company registered for you.
Still stuck?
Contact support from the chat, giving your work email and company. Never share your password.