On the web, select the question-mark Support icon at the top right. On the phone app, tap More, then HELP, then Support. Either opens a chat that already knows who you are and which company you are with.
How do I get help on the web?
Sign in to Colobbo.
Select the question-mark circle icon at the top right of the blue header. Its tooltip says Support. It sits next to Interactive Guide, the bell and the gear.
The chat opens. Type your question.
Colobbo already shares your name, email, company and role with the chat, so you will not need to explain who you are.
How do I get help on the phone?
Tap More in the bottom bar, then under HELP tap Support. The chat opens on your phone. The second item under HELP is Interactive Guides.
What if I can't sign in?
The sign-in page has a Help link at the bottom that opens our Help Centre. There is also a guide: How to sign in, set or reset your Colobbo password.
Who answers first?
Our chat assistant answers first. If it can't sort things out, it hands over to a person.
What should I include in my message?
The work order code, if it is about a job. On the phone, you can copy it from the work order's title.
Whether you are on the web or the phone. On the phone, include the app version from the Workspace drawer (tap the Colobbo logo at the top left).
Your company and project.
What you were doing when it happened, and what you expected.
A screenshot.
FAQ
Why can't I see the Support icon?
It is part of the live Colobbo site. If you are using a test site, it may not appear there.
Can I send a screenshot?
Yes, it is the quickest way to show us what you can see.
I can't see a work order I expect.
See Why can't I see my work orders? first.